Orders

Q: What forms of payment do you accept?
A: We accept VISA, MasterCard, Discover, American Express, and PayPal. We can also accept debit cards if they are issued by MasterCard or VISA.

Q: How do I add to an order I already submitted?
A: Please contact us as soon as possible if you would like to add any items to an existing order.

Q: I placed an order, but my discount wasn’t applied.
A: Please send us an email referencing your order number, and we’ll be happy to apply the credit for you.

Q: I placed an order and didn’t receive a confirmation email.
A: Our email system is automated. Please check your junk or spam folder. If you still don’t see it, feel free to contact us and we will confirm your order manually.

Q: Can I place an order by phone?
A: Yes! Call us at 707-579-9249 during our office hours: Monday–Friday, 9 AM–3 PM (Pacific Time).

Q: Do you offer wholesale pricing?
A: Yes, we do! Please email us with your contact information and a brief description of your business, and we’ll get back to you.

Q: My ceramic piece doesn’t look exactly like the photo.
A: Each piece is handmade, so slight variations are natural. The photos on our site represent the general color, size, and quality of our products, but your item may not be an exact replica.

Shipping

Q: When can I expect my order?
A: Most orders are processed and shipped within 1–2 business days. Delivery times vary based on your location and carrier. While we do our best to ensure timely delivery, we cannot control delays once the package has left our facility. If your package never arrives, please contact us — we’ll do our best to track it down, send a replacement, or issue a refund.

Q: I need to change my shipping address—what should I do?
A: If you need to update your shipping address, please contact us as soon as possible. We can only make changes before your order has been shipped. Once a package is in transit, we’re unable to redirect it, and you will be responsible for any reshipping fees if the address provided was incorrect.

Q: What carrier do you use?
A: We typically ship via USPS Advantage (First Class). If your package cannot be delivered by USPS, free shipping is not recommended.

Please Note:
Be sure to enter your shipping address accurately. If a package is returned to us due to an incorrect or undeliverable address, the customer will be responsible for any additional shipping fees required to resend the package.

Q: Do you ship internationally?
A: Yes! We can ship to most international destinations. Please note that some products may be restricted by customs in certain countries. Delivery times vary, and USPS First Class Mail may not include full tracking or timely delivery. If fast delivery is important, we recommend choosing a tracked and insured option.

Q: Why is international shipping more expensive?
A: Shipping rates are calculated automatically by our carrier system based on your location and chosen delivery method. We always try to find the most cost-effective option. International orders are not eligible for free shipping.

Q: Who is responsible for customs duties or import taxes?
A: Buyers are responsible for any customs or import taxes. Baraka is not liable for delays or extra charges related to customs processing.

Returns & Refunds

Q: What if I’m not satisfied with the products I received?
A: We unconditionally guarantee your satisfaction. If a product doesn’t meet your expectations, simply return it with your receipt for a refund or exchange—whichever you prefer.

Please note:

  • Return shipping costs are the customer’s responsibility unless the return is due to our error.

  • Items must be returned in their original packaging and packed securely to ensure they arrive in good condition.

  • Shipping charges are non-refundable.

Once the item(s) are received, we’ll process your refund.

If the return is a result of our error (wrong or defective item), we’ll provide a prepaid return label.

Damaged Items:
Please notify us within 36 hours of receiving your order if an item arrives broken or damaged. Sending a photo of the damaged item and packaging will help us resolve the issue quickly.

Other

Q: I don’t see the answer to my question. What should I do?

A. Click here to contact us — we’re happy to help!