Q. What forms of payment do you accept?
A. We take VISA, MasterCard, Discover American Express and PayPal. We can also accept your Debit Card if it is a MasterCard or VISA card.
Q. How do I add to an order I already submitted?
A. Please contact us if you would like to add any product to an existing order.
Q. I’ve placed an order but my discount was not applied?
A: Please send us an email, reference your order number and we will apply the credit for you.
Q. I placed an order and did not receive a confirmation email.
A: Our email system is automated. Please check that the email has not gone to your junk folder. You can send us an email, and we will confirm your order.
Q. Can I make a phone order?
A. Yes, please give us a call at 707-579-9249 during our regular office hours. Monday-Friday 9am -3pm Pacific.
Q. Do you offer wholesale pricing?
A. Please email us with your contact information and what type of business you have. We will be happy to respond!
Q. My ceramic piece does not look exactly like the picture.
A. We do our best to represent the color, size, and quality in our photos. Our listing pictures are examples of our products. In other words, you may not receive the exact replica of those listed.
Q. When can I expect my order?
A. Unfortunately, we have no control over how long it takes to deliver your package once it leaves our warehouse. We process and ship most of our packages within 1- 2 business days. International delivery times vary by destination. If your package never arrives let us know and we will do our best to track it down, send a replacement or issue a refund.
Q. Do you ship outside the United States?
A. Yes, we can ship to virtually any address in the world. Note: there are custom restrictions on some products, and we may not be able to ship to some international destinations. International delivery times vary by destination. USPS First Class Mail is not recommended if a timely delivery is important. Not all USPS First Class Mail includes tracking information all the way to the destination.
Q. Why are the costs for international shipping more expensive?
A. Our system pulls shipping charges from both of our carriers, USPS & UPS. When you place an order, the system estimates shipping and delivery dates based on the shipping option you choose. Sometimes we are able to find less expensive ways to ship for international orders. International orders are not eligible for free shipping.
Q. Who is responsible for customs?
A. Buyers are responsible for any customs and import taxes that may apply. Baraka will not be responsible for delays due to customs or for any additional charges that may apply after a purchase is completed.
Returns & Refunds
Q. What if I’m not satisfied with the products I received?
A. We unconditionally guarantee your satisfaction with any Baraka product you buy through our website. If one of our products fails to meet your expectations, for any reason, simply return it with receipt for a refund or exchange – whichever you prefer.
Please be aware that you will pay return shipping costs depending on the return or exchange. Items should be returned in the original packing material and packaged the same way it was sent to ensure the piece arrives back safely. Sorry, shipping costs are non-refundable. Once the item/s are received we will issue a refund. Email us for our return address.
If the return is a result of our error (you received an incorrect or defective item, etc.) we will send you a label to mail the product back.
Please notify us within 36 hours of receiving your order if an item is broken or damaged. Sending a picture of the package and damaged item will help assist you with your replacement.
Q. I don’t see the answer to my question here. What do I do now?
A. Click here to contact us.